Advice & Homeless Prevention Officer

About the role

Join London’s Most Ambitious Housing Team

Our vision is to become the leading housing authority in London, delivering innovative solutions that prevent homelessness and create thriving communities. If you’re passionate about making a real difference and want to be part of a team that’s rewriting the rulebook, this is your opportunity.

As a Housing Needs & Prevention Officer, you’ll be at the frontline of tackling homelessness and housing challenges. You’ll provide expert advice, carry out detailed assessments, and develop tailored housing plans that change lives.

• Delivering high-quality housing options advice under the Homelessness Reduction Act.
• Creating innovative prevention strategies to keep people in their homes.
• Working collaboratively with partners across social care, health, and the voluntary sector.
• Managing complex caseloads with empathy, professionalism, and determination.
• Driving continuous improvement

• Strong knowledge of housing legislation, homelessness prevention, and welfare benefits.
• Experience in housing advice or homelessness services within a local authority or similar setting.
• Excellent communication and negotiation skills—you’ll be confident, compassionate, and solutions-focused.
• Ability to thrive in a fast‑paced, high‑profile environment where your decisions matter.
• Ambitious and talented individuals with good qualifications and relevant experience in other fields will also be considered.

• Ambition:
  We’re investing in technology, partnerships, and people to lead the way in housing services.
• Impact:
  Your work will directly prevent homelessness and transform lives.
• Development:
  We offer professional training, and opportunities to innovate.
• Flexibility:
  Hybrid working options.
• Benefits:
  Generous pension, annual leave, wellbeing support, and more.

If you want to work for a council that’s bold, forward‑thinking, and committed to being the best, we want to hear from you.

Apply today and help us shape the future of housing in London.

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work‑life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36‑hour workweek for all full‑time staff.
• Generous Holiday Entitlement – increasing with length of service (for non‑casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council‑owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon…