Global Ratings and Review Manager

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Search and Discovery team is part of the wider Global Digital and Omnichannel Strategy, Planning and Operations function. The team is responsible for how guests find and discover products and content across our digital ecosystem. The team defines and enables the global strategy, roadmap and performance of search, browse, navigation, recommendations and emerging AI-driven discovery experiences across owned and external platforms.

Working closely with regional and cross-functional partners, the team balances global scale with local relevance to improve find-ability, engagement, trust and business results.

The Global Ratings & Reviews Manager owns the end-to-end Ratings & Reviews capability as a critical trust signal within the Search & Discovery organisation. This role is accountable for how guest feedback is collected, governed, and activated across global digital experiences - ensuring reviews drive product discovery, guest confidence, and conversion rating at the intersection of Product, Organic Search, Loyalty and Legal, this role builds the systems, standards, and partnerships that make reviews a genuinely trusted and impactful program.

• Own the global Ratings & Reviews strategy, roadmap, and operational performance, defining what "great" looks like and driving toward it across all markets
• Define and advance the Ratings & Reviews strategy for AI-powered discovery and commerce, ensuring review content, data, and APIs are structured and accessible for emerging search and shopping experiences
• Design and scale the end-to-end review ecosystem, spanning from strategic collection through to syndication
• Establish and maintain global governance standards that ensure review quality, authenticity, regulatory compliance, and consistency across all markets and surfaces
• Lead the evaluation, selection, and ongoing management of third-party platforms and vendors, with a clear view to building best-in-class tooling over time
• Partner with Product and Technology to evolve platform capabilities, define technical requirements, and ensure review data flows effectively across the digital ecosystem
• Build scalable, insight-led strategies to grow review volume, coverage, recency, quality, and completeness across the global product catalogue.
• Embed reviews meaningfully into discovery and conversion journeys in partnership with the likes of SEO, Product Discovery, and eComm teams
• Turn review data into actionable insights that informs decisions across Product, Merchandising, and Digital team roadmaps

• Bachelor’s degree or equivalent demonstrated expertise in Digital, Ecommerce, Product, Data, Customer Experience, or a related discipline
• Proven experience owning or operating a Ratings & Reviews program in an ecommerce or digital environment
• Deep understanding of the Ratings & Reviews ecosystem including collection mechanisms, moderation workflows, and syndication approaches
• Hands-on experience with third-party R&R platforms (e.g. Bazaarvoice or equivalent), including implementation, optimisation, and vendor management
• Experience building scalable operational processes, governance frameworks, and global standards in complex or matrixed organisations
• Strong product and systems thinking, with the ability to translate business needs into platform requirements and influence technology roadmaps
• Demonstrated ability to work with structured and unstructured data, including review content, sentiment, and attribute data, to surface insights that drive action
• Track record of effective cross-functional collaboration across multiple disciplines to drive meaningful outcomes
• Comfortable operating in ambiguous or newly defined spaces, with an ability to create clarity, structure, and forward momentum independently

• Acknowledge the presence of choice in every…