Senior Manager, Movement

Position: Senior Manager, Money Movement

Final date to receive applications: 11/29/2026 Address: 33 Dundas Street West Job Family Group:
Customer Solutions

The Senior Manager, Money Movement is a key member of the Everyday Banking Money Movement team within Canadian Personal Banking. The role is responsible for leading the development and delivery of strategic capabilities across BMO's Money Movement portfolio, spanning Domestic Payments, International Transfers, Debit Card Management and Emerging Payments. Reporting to the Director, Money Movement, the Senior Manager will translate portfolio strategy into new customer capabilities, product enhancements and scalable solutions.

The role will lead complex initiatives from concept and business case through requirements, development, implementation, launch and post-launch optimization. Working horizontally across the portfolio, the Senior Manager will partner closely with product owners and teams across Digital, Technology, Fraud, Risk, Legal, Compliance, Operations, Analytics, Marketing and Distribution to bring new capabilities to market.

The successful candidate will combine strong product management, strategic thinking and execution capabilities with the ability to navigate ambiguity, solve complex problems and influence cross-functional teams.

Key Accountabilities
1. Capability Strategy & Roadmap

• Partner with the Director and Money Movement product leads to identify and prioritize strategic capability gaps and opportunities across the portfolio.
• Translate the Money Movement strategy into a clear roadmap of capability investments and product enhancements.
• Assess evolving customer expectations, competitive capabilities, technology developments and payment trends to identify opportunities for BMO.
• Develop clear recommendations on what to build, why it matters, and the customer and business outcomes expected.
• Identify common or reusable capabilities that can serve multiple products rather than solving independently within product silos.
• Prioritize opportunities based on customer impact, economics, risk, strategic importance and delivery complexity.

2. End-to-End Capability Development

• Lead strategic capability builds from ideation through implementation and launch.
• Define the customer problem, business requirements, desired customer experience and success measures for new capabilities.
• Translate strategic opportunities into clearly defined initiatives and executable requirements.
• Lead the development of business cases and investment recommendations.
• Partner with Digital, Technology and delivery teams to establish scope, requirements, milestones and delivery plans.
• Proactively identify dependencies, risks and roadblocks and drive issues to resolution.
• Ensure capabilities are delivered with appropriate consideration of customer experience, operational readiness, risk, controls and scalability.
• Lead launch readiness and post-launch performance assessment.

3. Customer Experience & Innovation

• Champion the voice of the customer throughout capability design and development.
• Identify friction points across Money Movement journeys and develop solutions that make moving money simpler, faster, safer and more intuitive.
• Work with Research, Analytics and Digital teams to understand customer behaviours and unmet needs.
• Conduct competitive and market assessments to identify opportunities for differentiation.
• Evaluate emerging payment technologies and business models and translate relevant developments into practical opportunities for BMO.
• Balance innovation with fraud, operational, regulatory and financial considerations.

4. Cross-Functional Delivery & Leadership

• Act as the business lead for complex Money Movement initiatives involving multiple stakeholders and delivery teams.
• Build strong working relationships across Technology, Digital, Fraud, Risk, Operations, Legal, Compliance, Analytics, Marketing and Distribution.
• Establish clear governance, decision points, accountabilities and escalation paths for major capability builds.
• Influence senior stakeholders and partners without direct authority.
• Bring structure to ambiguous or complex problems and create alignment around recommendations and execution plans.
• Provide clear updates and recommendations to senior leadership on progress, risks, decisions and trade-offs.

5. Business Case & Performance Management

• Develop robust business cases for capability investments, including customer benefits, financial impact, costs, risks and expected return.
• Define measurable KPIs and success criteria before capabilities…