Account Service Representative

What Is the Opportunity?

As an Account Services Representative, you will be responsible for processing routine data entry and online input of transactions, using a basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours of operation are Monday to Friday, from 6:00 am to 7:00 pm.

• Provide consistent service within established client service commitments for each department.
• Ensure all documents are examined for completeness and accuracy and take appropriate steps to correct for the client.
• Identify and recommend solutions to recurring errors and servicing gaps to Team Leader.
• Understand and accept change as it relates to your role and commitment to client fulfillment.
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
• Ensure all authorities (SECAF, Delegated Authorities, Anti‑Money Laundering, Systems access, etc.) are adhered to, reviewed and understood.
• Takes personal accountability for high achievement; actively participates in coaching opportunities and learning opportunities to improve individual and team contribution.
• Demonstrate the six Principles of Problem Resolution:
  Assume the client is right, take ownership, demonstrate concern, apologize sincerely, solve the problem, go the extra mile.

Must Have

• Be able to lift 30 pounds.
• Available 6 days a week, working a variety of shifts from between 7:00 am – 6:00 pm.
• Position required to cover vacation and peak volumes (e.g., Christmas and summer, May through September).
• Ability to work on tight timelines and high volumes in a production environment.
• Numeric keyboard skills are a must.

Nice‑to‑have

• Achievement Motivation.
• Cash handling experience.
• Team player.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management.

• Address: 190 E 4 AVE, Vancouver
• City:
  Vancouver
• Country:
  Canada
• Work hours/week: 0
• Employment Type:
  
  Part‑time
• Platform:
  Technology and Operations
• Job Type: Casual
• Pay Type:
  
  Salaried
• Posted Date: 2025‑12‑23
• Final date to receive applications: 2026‑01‑12 (Applications accepted until 11:59 PM on the day prior to the deadline)

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.