Customer Phone Services Representative

Position Summary
The Customer Phone Services Representative will serve as a primary point of contact for clients via phone. This role requires strong communication skills, a professional phone presence, and the ability to handle inquiries, resolve concerns, and provide accurate information in a courteous and timely manner.

• Answer incoming calls promptly and professionally
• Assist customers with inquiries, requests, and basic issue resolution
• Provide accurate information about services, policies, and procedures
• Escalate complex issues to appropriate team members when necessary
• Document call details and customer interactions accurately
• Maintain a high level of customer satisfaction and professionalism
• Follow call scripts, service guidelines, and quality standards
• Support administrative tasks related to customer service as needed

• High school diploma or equivalent (post‑secondary education is an asset)
• Previous experience in customer service, call center, or phone‑based support preferred
• Excellent verbal communication and active listening skills
• Strong problem‑solving and interpersonal abilities
• Comfortable handling a high volume of calls
• Basic computer skills and familiarity with CRM or call management systems
• Must currently reside in Canada and be legally eligible to work in Canada

• Clear and professional phone etiquette
• Patience, empathy, and customer‑focused attitude
• Attention to detail and accurate documentation
• Time management and reliability
• Ability to remain calm under pressure