Retention Specialist, Customer Support; AI-Driven
Job in
Vancouver, BC, Canada
Listed on 2025-12-30
Listing for:
Clio
Full Time
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading legal tech firm is seeking a Retention Specialist to join its Customer Support Team. This role involves working to reduce customer churn, handling account cancellations, and ensuring customer satisfaction through effective problem-solving and communication. Candidates should have at least 2 years of experience in a customer-facing role and be familiar with using tools like Salesforce and Gong. The company offers competitive compensation and benefits, including a hybrid work environment and a flexible time-off policy.
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