Member Engagement Associate Weekdays

Member Engagement Associate (4:30am - 12:30pm Weekdays)

Join to apply for the Member Engagement Associate (4:30am - 12:30pm Weekdays) role at Altea.

4:30am to 12:30pm Monday to Friday, with additional availability for one weekend-day opening shift (5:30am to 1:30pm). These would be two 8-hour shifts with the opportunity to take on further as the business needs develop.

• You Have Communication Superpowers: and are a good listener and speaker to help customers and employees understand your direction and recommendations.
• You’re Customer Service Orientated:
  You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
• You’re Detail-Oriented:
  You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• You’re Efficient & Resourceful:
  You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• You’re a Team Player:
  You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.
• Meeting and greeting a ton of familiar and unfamiliar faces
• Chatting with members about recent progress with their fitness goals
• Answering a member’s question about the group fitness schedule for today
• Processing a day pass for a prospective client
• Answering the telephone within 3 rings with a smile on your face
• Rescheduling a new member in for an appointment
• Wiping down the countertops and ensuring all the furniture is arranged appropriately
• Consistently communicating with all departments to better enhance the members’ overall experience
• Updating and maintaining accurate records in customer relations management software

• Post‑secondary education relating to the health and fitness industry (asset)
• Additional certifications or workshops relating to customer service are an asset
• 1+ year’s experience working in customer service
• All team members must have current CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
• All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

• A competitive salary
• Group Health Benefits
• Complimentary individual membership
• Team Member Perks
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career‑defining growth and development opportunities

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.