Customer Success Specialist

Job in Vancouver, BC, Canada

Listing for: Strutta

Full Time position
Listed on 2025-12-31

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT/Tech
HelpDesk/Support, Technical Support

Position: Customer Success Specialist (Support)

Position Overview

Strutta is currently seeking a Customer Success team member for a one-year term (maternity).

Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver that has served some of the largest consumer brands in the world over its 9-year existence.

We are currently looking for a support delivery expert to cover our Customer Success function for a 1-year term. You’ll be enabling a highly diverse group of users and partners as they work to develop social promotions for their brands using our online platform.

You:

Have 3-5 years’ experience in a support capacity

Love problem solving and feel comfortable in high-pressure situations

Have worked in a software environment before

Are a strong communicator and execellent provider of customer service, both over the phone and through email

Are comfortable in Zen Desk, , or an equivalent support platform

Enjoy using social media, and are active on at least a few channels

Thrive in a self-driven, independent work environment

Feel comfortable using a Mac or a PC

It would be nice if you:

Are flexible with availability/times of work

Have experience with Quality Assurance/testing

Have worked in a SaaS environment before

Understand the objectives of digital marketers

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