Job Description & How to Apply Below
ABOUT APPLY DIGITAL
Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross‑functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well‑oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION
Apply Digital is hybrid/remote friendly. The preferred candidate should be based in either Canada or the United States, working in hours that align to Eastern Timezone.
THE ROLE
Apply Digital is seeking a Director, Client Growth Enablement to build and lead a new function dedicated to accelerating revenue growth, client expansion, and retention across our portfolio.
Reporting directly to the SVP of Client Services, this role will serve as the strategic and operational bridge between Client Services, Growth, and Delivery to ensure that every client relationship is managed as a growth engine, not just a service engagement.
The Director will own the programs, data, and enablement systems that convert client intelligence and delivery outcomes into measurable commercial impact. This leader will build the mechanisms that connect delivery success to expansion opportunities, enabling our Client Partners to drive consistent, predictable growth across accounts.
This is a high‑impact, cross‑functional leadership role suited to a commercial strategist who blends business acumen, data fluency, and client empathy.
RESPONSIBILITIES
Growth Enablement Leadership
Establish and lead the Client Growth Enablement Office (CGEO) under Client Services to operationalize account growth, retention, and expansion.
Build frameworks that identify, activate, and track client growth opportunities across Strategic, Enterprise, and High‑Growth tiers.
Partner with Client Partners to co‑develop account expansion plans and quarterly growth reviews (Q +).
Translate client insights, delivery data, and satisfaction metrics into actionable commercial strategies.
Introduce AI‑enabled playbooks and automation frameworks that scale growth motions and reduce manual friction in forecasting, reporting, and enablement.
Champion a modern, innovation‑forward approach to client growth, integrating emerging technologies, automation, and digital tooling that accelerate decisioning and insights.
Account Intelligence & Data Integration
Develop and maintain the Client Health‑to‑Opportunity Dashboard inside Hub Spot (CRM) — integrating delivery, NPS, utilization, and financial metrics.
Implement predictive models to surface “growth signals” and at‑risk accounts using CRM, project, and finance data.
Provide leadership visibility into client health trends, expansion readiness, and portfolio‑level growth performance.
Leverage AI and machine learning tools to enhance predictive growth analytics, improve churn intelligence, and uncover hidden expansion pathways.
Evaluate and optimize the tech stack supporting client…
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