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Technical Support IT Support

Application Support Specialist

Job in Vancouver, BC, Canada
Listing for: Canadian Cancer Society
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 56000 - 84000 CAD Yearly CAD 56000.00 84000.00 YEAR
Job Description & How to Apply Below

Job Title: Application Support Specialist

Vacancies: This posting is for 1 current vacancy

Location: Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton, Montreal). Detailed office location information can be found by visiting this link:

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.

It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online.

With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.

WHAT YOU’LL BE DOING:

Operations:

  • Quality assurance:
    Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
  • Documentation:
    Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
  • User Training and Support:
    Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
  • Monitoring and alerting:
    Monitor application performance and system alerts to proactively resolve potential issues.
  • Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
  • Provide technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins. Liaise and coordinate with DAS teams, technical personnel, stakeholders, and vendors as needed to troubleshoot issues and maintain the platform and applications.
  • Support other Salesforce roles, including administrators, analysts, and data scientists, as needed.
  • Use the ticket system to contribute to a knowledge base for problem solving; create and maintain documentation related to the design and processes developed.

    • Solutions Management:

  • Define solution requirements and ensure alignment with business goals before implementation.
  • Assess and manage vendor capabilities and assist with negotiating terms to secure cost-effective and reliable solutions.
  • Assist with lifecycle management of solutions, including upgrades, integrations, and retirement planning.

    • Projects and Others:

  • Application upgrade projects, including planning, testing, and deployment.
  • Coordinate migration activities for legacy systems to new platforms.
  • Manage integration projects between CRM and third-party applications.
  • Drive automation initiatives to reduce manual support tasks and improve efficiency.
  • Assist in vendor evaluation and onboarding for new application solutions.
  • Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
  • Other duties as assigned

    • QUALIFICATIONS:

  • Experience supporting enterprise applications in…
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