Telecom Analyst

About Us

Mark Anthony Brands is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating, and doing the unexpected. Our company is rooted in family values, a bold vision, and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one‑person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including White Claw® Hard Seltzer, Mike’s Hard Lemonade, Cayman Jack, Glendalough Whiskey & Gin, and Más+ by Messi™, alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, Cedar Creek Estate Winery, Martin’s Lane Winery, and Check Mate Artisanal Winery.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what’s right, to act like an owner. We are growing a lasting legacy, where people come first.

As our new Telecom Analyst
, you will support the day‑to‑day management of telecom services across the organization, ensuring seamless onboarding and offboarding, accurate documentation, and high‑quality service delivery. Working within Corporate IT, this role plays a key part in telecom operations, vendor coordination, and change management, while supporting Wireless, IT Operations, and Security initiatives. This is an execution‑focused role suited to someone highly organized, detail‑oriented, and comfortable operating in a fast‑paced, service‑driven environment.

This position is a 6‑month fixed‑term contract.

• Manage employee telecom requests across onboarding, offboarding, changes, cancellations, and renewals, ensuring timely and accurate execution.
• Monitor and manage telecom‑related tickets and tasks in Service Now (SNOW) and Jira, ensuring adherence to defined processes and service levels.
• Maintain accurate telecom documentation, records, and CMDB (Configuration Management Database) data, including policies, procedures, and knowledge base articles.
• Coordinate with IT Operations, People Operations, and Security teams to support telecom‑related projects and operational changes.
• Support vendor management activities, working with external telecom providers and managed service partners to resolve issues and maintain service quality.
• Identify opportunities for process improvement and automation within telecom operations to improve efficiency and reduce manual effort.
• Assist with incident monitoring and resolution, anticipating potential issues and escalating where appropriate.
• Prepare and maintain telecom process documentation, standards, and troubleshooting guides to support consistent service delivery.

• 2+ years of experience in IT Support, Telecom Operations, Customer Service, or a related service‑oriented role.
• Diploma or degree in Telecommunications, Networking, Information Technology, or equivalent professional experience.
• Strong organisational and communication skills, with the ability to handle sensitive and confidential information appropriately.
• Experience working with IT service management tools such as Service Now (SNOW), Jira, or similar platforms.
• Ability to manage multiple tasks and priorities simultaneously in a fast‑paced environment.
• Comfortable working with external vendors and internal stakeholders to deliver high‑quality service outcomes.

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive ‘can do’ attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling…