Client Relationship Management (Proficient):
Independently manages complex enterprise client relationships, ensuring high satisfaction and retention.
Sales & Account Expansion (Proficient):
Identifies and supports upsell, cross-sell, and renewal opportunities, contributing to account growth.
Technical Solutions & Product Expertise (Proficient):
Advises customers on optimal platform usage to support performance outcomes.
Business Insight & Strategic Guidance (Proficient):
Leads business reviews and provides strategic recommendations aligned to customer goals.
Cross-Functional Collaboration (Proficient):
Works effectively across multiple internal teams to ensure smooth implementations and ongoing success.
What you will be doing:
Serve as the primary point of contact for assigned enterprise customers, managing relationships, satisfaction, and retention
Lead and project manage end-to-end customer implementations, coordinating onboarding milestones and delivery timelines
Partner with customers to understand business objectives and translate them into effective use of the PLMS platform
Provide proactive product expertise and recommendations to drive adoption, engagement, and long-term value
Conduct regular business reviews, delivering data-driven insights and strategic guidance
Identify opportunities for account growth, including renewals, upsell, and cross-sell, in collaboration with Sales and Customer Success
Contribute to the development of scalable account management processes, implementation workflows, and customer success frameworks
Maintain accurate account health, engagement metrics, and documentation within the CRM
What you must have:
3–5 years’ experience in Strategic Account Management, Customer Success, or a similar client-facing role within SaaS or enterprise software
Proven ability to manage complex customer relationships independently and deliver strong outcomes
Strong technical aptitude with the ability to quickly understand and explain software platforms (experience with cloud-based or enterprise systems is advantageous)
Excellent communication and stakeholder management skills, including translating technical concepts for non-technical audiences
Demonstrated experience supporting account growth through renewals, upsells, or expansions
Highly organised, proactive, and solutions-focused, with the ability to manage multiple priorities simultaneously
Collaborative mindset and comfort working cross-functionally in a fast-paced, scaling environment
Salary/Rate Range
: $65,000 - $85,000
Other Information:
Why Join:
You’ll be joining a fast-growing SaaS company that’s redefining how learning drives performance. As part of the Customer Success team, you’ll work with enterprise customers who are shaping the capability development of thousands of people every day. You’ll have the opportunity to make a real impact — helping customers achieve measurable outcomes through technology — while growing your own skills alongside a driven, supportive team.
As the business scales, you’ll have space to improve processes, influence how customer success is delivered, and leave your mark on a global organisation.
If you’re motivated by solving complex problems, building strong relationships, and helping customers succeed through technology, you’ll feel right at home.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
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