Vice President, Digital Banking & Payments

Vice President, Digital Banking & Payments

Job Category
:
Executive

Requisition Number
: VPDIG
006763

• Posted:
  December 18, 2025
• Full-Time
• Hybrid
• Salary Range: $177,200 CAD to $266,000 CAD

Vancity Centre, 183 Terminal Ave, Vancouver, BC , CAN

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private‑sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

As a Vice President, Digital Banking & Payments, you will be the strategic force behind Vancity’s enterprise‑wide digital banking and payments transformation. You will shape the vision, set the direction, and lead the delivery of seamless, human‑centered digital experiences that strengthen member relationships and accelerate organizational growth.

In this role, you’ll lead cross‑functional teams, elevate our digital ecosystem, and champion innovation across payments, mobile and online banking, member engagement platforms (including CRM and online account opening), and emerging digital capabilities. You’ll influence C‑suite and Board‑level decisions and play a critical part in modernizing how our members bank, transact, and interact with Vancity.

This is a Full‑time, Permanent role and will report directly to the Head of Product. Our head office is based in Vancouver, but we are open to candidates based in BC and Ontario. While this position provides a hybrid work arrangement, you may be expected to be on‑site when needed.

• Visionary Leadership:
  Direct, plan, develop, and implement an enterprise‑wide digital strategy aligned with the organization’s overarching goals.
• Cross‑Functional Oversight:
  Lead cross‑functional teams to deliver innovative technology solutions across various digital and payments sectors, including online banking, mobile applications, CRM, eCommerce debit and money movement.
• Strategic Guidance:
  Provide executive‑level strategic guidance to enhance existing digital and payment operations and significantly increase digital capabilities and utilization.
• Digital Transformation:
  Champion the conversion of traditional business operations to digital operations where appropriate, ensuring seamless integration and execution.
• Member Strategy:
  Develop and execute an integrated member strategy across all digital channels, including the creation of digital advice and engagement programs and ensuring consistency in digital member touchpoints.

• Executive Liaison:
  Act as a strategic liaison between technical and business teams during the planning, development, and implementation of digital solutions.
• Board Communication:
  Regularly communicate with the CEO and Board of Directors to propose new digital capabilities and report on the progress of existing digital programs.
• CIO
  
  Collaboration:
  
  Engage meaningfully with the Chief Information Officer to define and align responsibilities of respective teams.
• Member Engagement:
  Establish and grow member relationships and engagement across all digital channels.

• Technology Trends:
  Research and stay abreast of the latest technology trends, assessing the potential value of integrating new tools into the current strategy and processes.
• Member Service Culture:
  Foster a culture of exceptional member service through high‑quality digital and payments offerings.
• Industry Standards:
  Ensure that digital and online platforms adhere to industry standards and best practices.
• Data Analytics:
  Utilize member data analytics (e.g., personalization and product recommendation systems) to develop a segmentation model for effective…