Technology Infrastructure Manager

Job Type: Regular Full-Time

Remote Type: Hybrid

Location: Vancouver, Canada

Posting Range: $108,700 - $158,700

Family is part of Definity, a Canadian multi‑channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service‑oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Technology Infrastructure Manager leads and optimizes our enterprise infrastructure operations. This role ensures stability, security, scalability, and innovation of our technological environment. The ideal candidate combines deep technical expertise with strategic leadership to drive operational excellence and align infrastructure initiatives with business objectives. The successful candidate will possess deep technical expertise across Windows, .NET, MS SQL, Fortinet, Cisco & Dell networking, and cybersecurity, along with proven leadership capabilities to manage a high‑performing team.

• Lead and manage a team of infrastructure professionals responsible for network, server, and security operations.
• Oversee the design, implementation, and maintenance of enterprise infrastructure including Windows Server environments, .NET applications, and SQL databases.
• Ensure high availability, performance, and security of all infrastructure systems.
• Manage and optimize Fortinet firewalls, load balancers and Dell, Cisco switches, ensuring robust network security and connectivity.
• Manage and maintain multiple Microsoft Hyper‑V HA Failover Clusters with replication.
• Manage and maintain Dell Blade, Power Max & SAN infrastructure.
• Develop and enforce IT security policies, procedures, and best practices in alignment with industry standards.
• Monitor system performance and proactively address potential issues to minimize downtime.
• Collaborate with business and technology stakeholders to support strategic initiatives and ensure infrastructure alignment with business goals.
• Manage vendor relationships and contracts related to infrastructure services and support.
• Maintain documentation of systems architecture, configurations, and procedures.
• Lead disaster recovery planning and business continuity efforts.
• Track and manage infrastructure budgets, ensuring cost‑effective operations within the organization’s technology spend targets.

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience.
• Relevant professional certifications such as:
• Microsoft: MCSE, Microsoft Certified:
  Database Administrator
• Networking: CCNA/CCNP
• Security:
  Fortinet NSE, CISSP
• Dell Technologies:
  Certified Specialist

• Minimum 15 years of experience in IT infrastructure management, with at least 7+ years in a leadership role.
• Strong hands‑on experience with:
• Windows Server administration
• .NET application environments
• Microsoft SQL Server
• Fortinet firewall configuration and management
• Cisco/Dell switches and networking protocols
• Network architecture and troubleshooting
• Cybersecurity frameworks and tools
• Expertise in Dell Blade, Power Max, and Compellent SAN technologies.
• Proven ability to manage and mentor technical teams in a…