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Job specializations:
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IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Support legal professionals through Clio’s legal technology products as a Customer Support Specialist in Burnaby or Calgary. Phone interactions make up most support contacts.
This full-time, permanent position suits candidates from varied backgrounds, including recent graduates and career changers. You will provide effortless customer experiences while learning Clio products and technical workflows. Structured training and coaching support development within the Support organization and beyond.
Key Responsibilities:- Deliver exceptional experiences through phone, chat, and email
- Become a knowledgeable expert on Clio products
- Provide solutions enabling customers to work more efficiently
- Promote product and feature adoption through customer education
- Connect suitable customers with teams about additional services
- Degree or diploma in Computer Science, Business, Communications, or related fields
- Transferable problem-solving, communication, or technical aptitude
- Ability to communicate technical concepts clearly
- Interest in law, technology, and AI
- Desire to contribute within a high-performing team
Bring analytical thinking, product curiosity, and customer education skills to Clio’s Support team serving legal technology users.
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