Claims Adjuster II, Auto

À propos du poste

Nos équipes sont au cœur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles.

Notre promesse aux employés, c’est ce qu’Intact vous promet en échange de votre engagement à vivre nos valeurs, à donner le meilleur de vous-mêmes, à être ouverts au changement et à vous investir dans votre carrière. Nous vous promettons de vous soutenir et de vous offrir des occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

As a Claims Representative II, Auto
, you will assist customers who have experienced an automobile loss, disrupting their daily routines, such as dropping children at school, commuting to work or school, or completing tasks with commercial vehicles.

By demonstrating empathy, care, strong listening skills, and organizational prowess, you will guide them through the process to quickly and efficiently get them back on track.

If you are passionate about helping others and thrive in fast-paced, diverse, and inclusive environments where support and encouragement abound, this opportunity is perfect for you! We are looking for creative, customer-focused individuals with over a year of experience in Auto Adjusting to join our expanding team.

• Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner.
• Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity.
• Maintain meaningful and timely communication with the customer via text, email and telephone.
• Identify process improvements, provide solutions and/or recommendations to improve efficiencies and drive change to ensure effortless customer experiences.
• Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to legislative changes to auto coverage within each provincial jurisdiction.
• Adapt quickly to new & enhanced system/IT technologies or process improvements.

• Minimum of 1 year auto adjusting experience required.
• Passion for guiding people through the entire claims process during difficult times.
• Experience negotiating total loss settlements.
• Experience determining liability percentages and settling losses.
• Desire to mentor new claims adjusters and collaborate with colleagues when reviewing challenging claims.
• Adaptable and agile in a rapidly evolving business.
• Demonstrates a passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.
• A forward thinker who is able to foster new ideas.
• Superior organizational skills and results-driven.
• Demonstrated negotiation and conflict management skills.
• Ability to learn and work effectively in a hybrid environment.

Our team operates in a partial queue system, balancing time between managing new claims and progressing existing cases to resolution. Our core business hours are Monday through Friday, from 8:00 AM to 6:00 PM MST. You will be scheduled shifts within these hours, totaling a 35-hour workweek.

This role is eligible for employee referral bonus.

Le Salaire Du Candidat Retenu Se Situera Généralement Dans L’échelle Suivante Et Tiendra Compte De Plusieurs Facteurs Comme Son Expérience De Travail, Ses Compétences, Sa Contribution Anticipée Quant Au Poste, L’équité Interne, Ses Niveaux D’autonomie Et De Performance Et Son Lieu De Travail

$51,500.00 - $77,300.00

• Un régime complet d’avantages financiers qui reconnaît vos succès.
• Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées.
• Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé…