Image Desk Appraiser - BC Region

Image Desk Appraiser – BC Region at CAA South Central Ontario

Surrey, British Columbia, Canada – Salary: CA$ – CA$

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• Review and approve incoming photo-image assignments to ensure quality and technical competence are always displayed
• Review claims details to ensure correct information is recorded and meet all appraisal standards
• Negotiate costs with repair facilities and record all details of appraisal activity
• Keep detail notes and records of all appraisals
• Provide advice to PD adjusters when exceptions are always made
• Coordinate the appraisal resources to ensure assignments are dispatched
• In case of total loss, provide review of appraisal to respective parties
• Provide evaluation for stolen or unrecovered vehicles
• Participate in the industry events, training of other staff in auto PD, and various projects

• Minimum of 1 year experience in insurance appraisal or body shop estimating or 2 yrs in Auto PD claims with an insurance carrier
• Ability to appraise auto body claims
• Post‑secondary education
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills
• Experience reading Mitchell estimates and total loss reports
• Excellent negotiation skills
• Ability to work remotely, independently, and unsupervised

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Mid‑Senior level

Full‑time

Customer Service

Motor Vehicle Manufacturing and Insurance