Community Manager

We're hiring a Community Manager to join our Warrington Residential team!

Join our team and help create an exceptional experience for our tenants and residents!

We’re looking for a hands‑on, people‑focused Community Manager to oversee daily building operations, lead our on‑site staff, and deliver outstanding tenant service across a mixed‑use portfolio that is primarily residential with some commercial components.

• Lead maintenance, cleaning, and security teams
• Build strong relationships with residents & vendors
• Manage occupancy, show suites, and tenant retention
• Oversee inspections, maintenance, and financial tracking
• Support capital projects & ensure a safe, well‑run community

• 2+ years in property management
• Strong knowledge of the Residential Tenancy Act is an asset
• Customer‑service driven with great communication skills
• Organized, proactive, and calm under pressure
• Comfortable working flexible hours and hands‑on when needed

You’ll make a real impact, support a thriving community, and work with a collaborative team that values leadership and service excellence.

The primary purpose of the Community Manager is to be responsible for day‑to‑day operations of the properties you have been assigned and provide leadership to the team under your direction such as maintenance, cleaning staff, security, and weekend staff if applicable. The Community Manager will provide excellent and responsive service to our tenants to drive resident satisfaction and ultimately, positive results at the property.

With minimal guidance from the Senior Property Manager(s) and above, the Community Manager works alongside the site staff, commercial property management and contractors to achieve the desired leasing, operational and financial results for the building. The Community Manager is expected to ensure the safety and wellbeing of the residential tenants and staff at the building, adhering to the BCFSA guidelines, and ensure the building maintained to a high standard.

The Community Manager will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

• Supervise, coordinate, and mentor resident services, maintenance, cleaning, security, weekend staff, and contractors.
• Collaborate with internal and external team members, including clients, tenants, vendors, contractors, accounting, and administrative staff, to ensure efficient property operations.
• Actively participate in onboarding and developing residential and commercial operations team members.
• Administer the company's performance management program and support vacation/leave needs.
• Administer tenancy agreements fairly, interpret the Residential Tenancy Act and Regulation, maintain positive tenant relations through prompt responses, and effective communication.

• Build and maintain strong working relationships and provide best in class service with residential and commercial tenants, on‑site personnel, contractors and owners through regular communication
• Provide timely and appropriate response and action to tenant and client inquiries and requests
• Liaise and coordinate with resident managers, on‑site personnel, owners, tenants and contractors as necessary
• Meet tenants and/or clients on‑site as may be required

• Collect receivables in a timely manner and work with property manager to collect outstanding balances, issue required forms, prepare for dispute resolution proceedings, and take necessary legal actions.
• Manage occupancy, show suites and implement tenant retention strategies to optimize occupancy and revenue for the property
• Assist with preparation, review, and distribution of monthly financial reports.
• Review, code, and track invoices in a timely manner to relevant contractors and properties, and request adjustments to invoices as may be required.
• Prepare welcome packages, tenant correspondence, notices and other documentation as may be…