Host, Retail, Customer Service Rep

Host (Vancouver) – Contract

Hermès Canada has been a presence in Canada since 1987 and employs over 100 people across four stores in Toronto, Montréal, Vancouver, and Calgary, plus e‑commerce and a corporate office. Family is at the heart of Hermès, and we are committed to building a diverse workforce and fostering an inclusive environment.

The Host greets customers at the store entrance, determines the nature of their visit, and directs them throughout the boutique. The role is stationed at the entrance and focuses on providing a warm welcome and outstanding customer service.

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique.
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all.
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure.
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection.
• Maintain a daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no‑shows, reschedules, and cancellations.
• Support phone‑call appointment requests, schedule entry of team, assign appointment requests and resolve appointment conflicts.
• Demonstrate generosity and anticipate client’s needs.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service.
• All other duties assigned by supervisor.

• Strong communication skills, with a gracious and warm approach; handles telephone and face‑to‑face interactions effectively and professionally.
• Excellent customer service skills required with a friendly attitude for all interactions with clients.
• Ability to work a flexible schedule according to needs of the business.
• Similar experience in the Customer Service, Retail, or Service sector.
• Demonstrates attention to detail and keeps personal workspace organized.
• Enthusiasm, self‑confidence, and motivation.

$20 to $25 per hour, actual rates determined based on location and experience.