Service Specialist, Retail

Service Specialist – London Drugs

Join to apply for the Service Specialist role at London Drugs
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We are seeking innovative, customer-focused people to join our team! This role is key to providing a superlative shopping experience.

• Provide assistance to customers throughout the General Sales area.
• Handle customer issues and supervise the front end of the store while on duty.
• Monitor cashier coverage, maintain front‑end supplies, replenish change float, and answer calls for customer assistance at checkouts.
• Work effectively in a fast‑paced environment and deliver high quality service in a professional, courteous, and helpful manner.
• Train and mentor team members, monitor their work habits, and maintain a positive, mature, and professional leadership style.
• Cope with stress, pressure, and remain calm when dealing with difficult situations.

• Superior customer service experience.
• Excellent communication skills – good listener, patient, articulate.
• Motivational and delegation skills, ability to train others and monitor performance.
• Good interpersonal skills; ability to accept responsibility.
• Experience supervising is an asset.
• Available to work a flexible schedule, Monday to Sunday.

• Comprehensive optional medical, dental, prescription drug, and vision coverage for you and your family.
• Company‑matched RRSPs.
• Employee Discount Program.
• Ongoing in‑house training & education courses.
• Employee Family Assistance Program (free confidential counseling and support).
• Employee Recognition Program (tangible rewards for great work).
• Community involvement initiatives.

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

London Drugs does not use third‑party recruitment services.

This description is intended to describe the general nature and level of work applicable to this position and is not an exhaustive list of all responsibilities, duties, and skills required.

London Drugs may collect, use, and/or disclose your personal information (including information in this application) where it is reasonable for establishing, managing, or terminating an employment relationship. This includes checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or email addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website.