Customer Service Representative
Job in
Vancouver, BC, Canada
Listing for:
Provident Security
Full Time
position
Listed on 2025-12-27
Job specializations:
Job Description & How to Apply Below
Provident Security is looking to hire a full-time Customer Service Rep to work in our 24/7 Operations Center in Vancouver.
About Provident
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started.
As a Customer Service Representative on our 24/7 Operations Center Team, you will work in the nerve center of the company. From dispatching 911 to helping a client understand their invoice, Provident is about helping people. If you love thinking on your feet and coming up with creative solutions, this is the place for you!
Recognized as the fastest growing security company in Vancouver by the Vancouver Sun and as one of the Best Places to Work in BC, Provident Security is not your average security company and we do not hire average people.
Responsibilities and Duties
Monitoring and dispatching on alarm eventsTroubleshooting technical issuesDispatching our Mobile TeamDispatching 911 to emergency situationsBooking HomewatchesCreating service jobsProgramming of alarm panelsTaking paymentQualifications and Skills
Proven ability to deliver exceptional customer servicePrevious call center experienceAbility to multitaskAbility to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up if necessaryAbility and experience working with clients from a diverse background in a courteous, professional and confidential mannerAttention to detail and accuracyExcellent command of the English languageFull availability to help us provide 24/7 coverageCurrently have or able to obtain your security license; this means you are 19 or older, have no criminal record and are legally entitled to work in CanadaBenefits
Competitive salaryPaid training and ongoing supportGreat work environmentExtended Health BenefitsOpportunity for advancement
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
