Security Supervisor Job Vancouver area,BC Canada,Security

Main Purpose and Function

The Security Supervisor supports the Centre’s mandate of providing a safe, welcoming, professional and accessible environment for patrons and staff. The position does this through leadership in relationship building, patron engagement, and using a conflict-positive approach to resolving issues and concerns in the Centre within the framework of established guidelines. The Security Supervisor is a working supervisory position, with responsibilities in supervising Security staff on shift;

administrative work overseeing security operations; floor and public inquiry support; and supporting the safety and maintenance at the Evelyne Saller Centre.

Specific Duties/Responsibilities

Performs day-to-day site/shift security operations aimed at achieving the Evelyne Saller Centre’s mandate of a safe, welcoming, professional and accessible environment for patrons and staff, including training new staff, updating staff on new procedures; direct supervision of workday positions/rotations/breaks/program support; reporting/documenting; daily huddles; creating documents of procedures and policies for distribution, tracking employee training

Creates Security staff schedules and conducts time entry review

Monitors the performance of security staff which includes providing direction to the Security Attendants, training, coaching and performance reviews

Assists with Occupational Health and Safety and Work Safe matters

Liaises with emergency services on security and medical related matters.

Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the Centre while keeping others safe.

Performs regular security functions including access control, patrols, program and event support, and clerical duties as required, including reporting building maintenance and repair requirements.

Revises security procedures with reference to investigations, helping define new procedures and policies in consultation with management and rest of security team

Reviews incident reports and identifies of training, procedure review, and applies the Code of Conduct to determine access restrictions for patrons

Orders security and First Aid related supplies as needed

Performs other duties as required

Minimum Qualification Requirements

Education and Experience:

Completion of Grade 12, including or supplemented by Security related courses and sound related experience including some experience in a supervisory capacity or an equivalent combination of training and experience

Intermediate First Aid Certification

Experience and knowledge in working with socially and economically disadvantaged communities is preferred.

Basic Security Training (BST) Certificate is preferred

Knowledge, Skills, and Abilities:

Thorough knowledge of security policies, procedures, techniques, principles and standards as they relate to the work performed.

Considerable knowledge of the buildings and grounds patrolled, and control, alarm and monitoring systems.

Working knowledge of investigative techniques.

Working knowledge of the organization of the City, the general functions the Centre, and the nature of services performed.

Working knowledge of office practices and procedures and the use of Microsoft Office suite

Working knowledge of department budgeting activities; planning, monitoring, tracking.

Ability to coordinate security operations and develop related plans.

Ability to select, train and supervise the work of security patrol staff; provide training and guidance to same.

Ability to follow-up on complex incident reports and to investigate incidents and recommend corrective action.

Ability to train civic staff in a variety of security related topics and emergency evacuation procedures.

Ability to establish, maintain and prepare a variety of records, files and reports related to the work.

Ability to establish and maintain effective working relationships with internal and external contacts.

Excellent verbal de-escalation, community engagement, effective relationship building, and conflict resolution skills are required.

A high level of initiative and skill working both independently and with a team while multitasking in a fast paced environment.

Sound knowledge of departmental practices, policies & procedures

Ability to meet transportation needs

Business Unit/Department: Arts, Culture and Community Services (1200)


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