Program Coordinator – Student Affairs

Clark College is currently accepting applications for a full-time, overtime eligible, classified Program Coordinator in the Entry Services unit of Student Affairs. This position is a 100% in-person role within Entry Services at the One-Stop Desk and Entry Services Office. The anticipated work schedule will be: 60% in the Welcome Center (Monday-Wednesday), and 40% at the One-Stop Desk (Thursday-Friday). This role provides real-time support to students and community members by responding to inquiries and delivering inclusive, professional service across in-person, phone, email, and virtual platforms.

A successful candidate will be self-motivated, reliable, able to work independently, possess strong problem-solving skills, strong attention to detail, and work effectively with diverse populations. This position may be required to provide coverage at Clark satellite campuses as needed.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

• Staff the physical One-Stop Desk located in Gaiser Hall and provide coverage for customer service modalities as needed, including in-person, phone, email, and virtual platforms.
• Greet and welcome students, visitors, and community members to campus in a professional and inclusive manner.
• Provide entry level support for all Student Affairs departments; assess inquiries and make accurate warm referrals to appropriate offices.
• Assist students with logging into Zoom rooms for department-specific assistance.
• Assist students with scheduling appointments, checking in for appointments, and notifying appropriate departments upon arrival.
• Support students through the enrollment process, including applying for admission and navigating next steps.
• Support the Entry Services team with admissions-related communication and follow-up.
• Create, monitor, and document One-Stop traffic data, including volume of students served, department referrals, and inquiry types.
• Assist with and respond to Student Affairs shared departmental email inboxes.
• Support Student Affairs records management and paperwork processing, including intake and distribution of forms to appropriate offices.
• Assist departmental social media activities, including content development, updates, and coordination as needed.
• Maintain departmental website content and updates, keeping information current, accurate, accessible, and reflective of Entry Services programs and services.
• Support Student Recruitment and Outreach activities, including coordinating on-campus recruitment events and representing Entry Services at campus events and activities.
• Utilize ctcLink Financial Self-Service and 25
  
  Live to support the coordination of Entry Services on-campus recruitment and new student engagement activities, including scheduling, purchasing, and event-related logistics.
• Support basic departmental budget and supply management, including monitoring supply needs, ordering department supplies, and submitting basic purchasing requisitions through ctcLink.
• Maintain current knowledge of campus structure, policies, procedures, and departmental contacts, proactively identifying and proposing improvements to resource information.
• Use of a Customer Relationship Management (CRM) system by accurately documenting student and community member interactions, entering prospective students, tracking inquiries and follow-up, supporting outreach campaigns, and ensuring data integrity and timely updates.
• Document and maintain all communications within the CRM system, upholding data integrity and supporting enrollment and outreach efforts.
• May provide service coverage at Clark satellite campuses as needed.
• Use of ctcLink to coordinate new student engagement…