Member Engagement Consultant

Position: Member Engagement Consultant I

Workforce Classification:

Telecommuter

Join Our Team:
Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for.

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Member Engagement Consultant I

Job Summary

This position supports the implementation of member engagement strategies and initiatives to help ensure campaigns and projects align with established business and corporate objectives. Partners with consultants and cross-functional teams to support project planning, analysis, recommendations, communications, and the launch of member engagement initiatives.

This is a

Telecommuter role

What You’ll Do:

Job Responsibilities

Collaborate with team members on assigned projects, supporting effective implementation and timely completion of tasks. Support project planning and processes by identifying trends, analyzing information, monitoring compliance, and contributing to recommendations. Coordinate the development and delivery of internal and external project communications and collateral throughout the project lifecycle. Communicate project updates and contribute ideas and recommendations for program improvement. Create and distribute ongoing communications capturing performance and progress related to member engagement initiatives.

Provide accurate and timely project information for committees, project teams, and related initiatives. Provide peak-load support and backup as needed; complete special projects and other duties as assigned.

What You’ll Need:

Minimum Qualifications

Bachelor’s degree or three (3) years of relevant business experience. Two (2) years of experience supporting projects, programs, or business initiatives.

Preferred Qualifications

Experience in the health care industry. Knowledge of the health care industry and factors influencing health care organizations and consumers. Two (2) years of member engagement, member experience, customer engagement, or related experience.

Knowledge,

Skills and Abilities

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; experience with MS Project and Visio as needed for the assignment.
• Ability to use sound judgment, identify issues, and contribute to effective solutions.
• Ability to work independently and collaboratively while effectively prioritizing work.
• Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
• Effective verbal and written communication skills.
• Ability to build effective working relationships across teams and organizational levels.
• Ability to understand, analyze, and apply concepts related to project management, business operations, and health care.
• Ability to maintain confidentiality when handling sensitive information.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical,…