Service Engineer - Radiology

Job Title:

Service Engineer – Service & Maintenance (Radiology & Imaging Systems)
Department:
Service & Maintenance – Radiology Division

Location:

Vapi, Gujarat / Field-based (Pan India)

Reports To:

Manager / Senior Manager – Service & Maintenance

Job Purpose:

To ensure   installation, maintenance & repair, and efficient operation   of   radiology and imaging systems   including   X-Ray, C-Arm, Digital Radiography (DR), and CT equipment   , through effective service execution, preventive maintenance, and customer support.

Key Responsibilities:

1. Installation, Service & Maintenance
Perform   installation, calibration, and validation   of   X-Ray/ C-Arm/ DR, and CT systems   at customer sites & repair in factory production.
Execute   preventive and corrective maintenance   schedules to ensure high system uptime and reliability.
Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
Ensure that all service activities comply with manufacturer guidelines,   AERB regulations   , and internal quality standards.
2. Customer Support & Troubleshooting
Provide prompt and effective on-site technical support for service calls, ensuring   minimal downtime   .
Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
Maintain clear communication with customers regarding service progress, timelines, and outcomes.
Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction.
3. Preventive Maintenance & Documentation
Plan and execute   preventive maintenance schedules   for installed imaging systems.
Maintain accurate service records, preventive maintenance logs, and calibration reports.
Prepare service reports, installation certificates, and equipment performance evaluations.
Monitor spare parts consumption and inventory levels for timely replacement and availability.
4. Compliance & Safety
Follow   AERB and ISO 13485  safety standards during maintenance and servicing operations.
Ensure radiation protection measures are adhered to during installation and maintenance activities.
Maintain adherence to environmental, health, and safety protocols at all work sites.
5. Coordination & Continuous Improvement
Coordinate with   Quality, R&D, and Production   teams to communicate recurring field issues and design feedback.
Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
Support the team during audits, inspections, and performance evaluations.

Qualifications and

Experience:

B.E. /

B.Tech (Biomedical or Electronics Engineering)  or equivalent qualification.
Minimum 5 years of experience   in   service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems.
Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
Exposure to   AERB safety norms, calibration protocols, and medical equipment servicing standards.

Skills and

Competencies:

Fluent in   English (spoken and written)  with excellent communication and documentation skills.
Strong   technical, analytical, and diagnostic abilities   in electrical, electronic, and mechanical domains.
Good understanding of   medical imaging technologies   and their operational principles.
Customer-focused approach with strong interpersonal and coordination skills.
Proficiency in   MS Office, ERP systems, and service documentation tools.
Willingness to travel extensively across sites for service requirements.

Key Performance Indicators (KPIs):
Equipment uptime percentage and service response time
Customer satisfaction and feedback rating
Preventive maintenance compliance rate
Reduction in repeat service calls
Quality and accuracy of service documentation