Bilingual Customer Service Administrator

Bilingual Customer Service Administrator

Full-Time Permanent
Location: Onsite to start, then hybrid after training – Concord, ON
Hours: 8am to 4pm or 8:30 to 4:pm or 9‑5 (client has flexibility on hours)
Salary: Up to 51K + up to 5% bonus

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.

Perks:

• Competitive company in the market
• Fitness subsidies!!
• After one year the company has a program where candidates can use the company cottage for one week (2 cottages north of Toronto)
• Casual dress code policy
• Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
• 2 weeks’ vacation and 2 weeks of sick/personal days
• Excellent training
• Family working atmosphere
• Extremely stable company

QUALIFICATIONS:

• Bilingual (Eng/French) spoken and written
• Business or Administrative Diploma, Degree, or equivalent experience
• At least two (2) years related experience in customer service-order management
• Strong skills in Excel and PowerPoint required
• Power BI and SAP knowledge considered an asset
• Strong interpersonal skills coupled with excellent written and oral communication skills
• Advanced organization, accuracy and administrative skills to ensure and maintain a high level of data integrity
• Strong ability to manage time and priorities in a deadline driven and fast‑paced environment
• Should be a Team player and having result orientated mindset
• Ability to work independently with a positive attitude and persistent aptitude for following up with external clients
• Capable of good tact, judgment and diplomacy in handling communication with customers and internal clients
• Strong creative problem-solving skills, and the ability to manage multiple projects and requests will be essential
• Ability to work well under pressure and work extra hours when needed to complete requests and projects