Customer Services Officer Hastings

Support Hastings District Council customers through telephone, in-person, and written service in this varied Customer Services Officer role. Accuracy and care matter.

Reporting to the Team Leader Customer Services, you will help people find information and support at their first contact. You will manage enquiries, requests, applications, payments, compliments, and complaints. The role also involves investigating enquiries, providing timely responses, and connecting customers with Council officers or contractors when needed.

• Respond to customer enquiries across multiple communication channels
• Process requests, applications, payments, compliments, and complaints
• Investigate enquiries and provide accurate, timely responses
• Connect customers with appropriate Council officers or contractors
• Deliver professional, approachable customer service at first contact

• Proven ability to deliver outstanding customer experiences across channels
• High accuracy and attention to detail in all tasks
• Experience in office administration and managing multiple priorities
• Confidence using multiple computer systems and learning technology quickly
• Previous contact centre experience is highly valued, not essential

Bring customer service, administration, accuracy, and problem-solving skills to Hastings District Council’s Customer Services team.