Oracle POS Implementation Specialist, Restaurant Systems

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Recipe Unlimited Corporation is Canada’s leading full‑service restaurant company. Home to iconic brands such as Swiss Chalet, Harvey’s, St. Hubert, Montana’s, Olive Garden Canada, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo, the company offers a diverse portfolio that provides teammates with the opportunity to work across some of Canada’s most popular and beloved brands.

We celebrate diversity of thought, encourage curiosity, support ownership, and believe in doing the right thing for our people, communities, and planet.

The Oracle POS Implementation Specialist will support the comprehensive build, maintenance and troubleshooting of the Oracle Simphony Point of Sale (POS) platform. The specialist will set up, customize and troubleshoot the specific business requirements of restaurant brands within Oracle Simphony, gathering detailed requirements from store operations and management and translating their needs into functional technical designs.

• Support the implementation of Oracle Simphony POS for restaurant brands transitioning to new software
• Set up, customize, and configure the Oracle POS application (including menus, pricing, discounts, and system parameters) to align with specific business requirements
• Troubleshoot POS configuration and performance issues with a solutions‑oriented mindset that betters both the guest and employee experience
• Implement changes and maintain updates on the Oracle Simphony POS
• Work closely with business stakeholders (restaurant operations, IT, finance) to understand business processes, requirements, and pain points, and translate them into technical solutions
• Collaborate with the Project Management team on Recipe and Brand‑specific projects to improve the system and support techniques related to the restaurant
• Participate in new store rollouts, POS deployment projects, and system enhancements, adhering to project timelines and deliverables
• Implement changes and updates submitted by the Brand teams through a Request for Change (RFC)
• Assist the Brands with the implementation of marketing initiatives (coupons and discounts)
• Perform changes in Oracle Point of Sale to support eCommerce, 3rd‑party Delivery Service Providers, and inventory platform integrations
• Conduct thorough e‑commerce testing with Brand representatives, validating price, images, and menu item descriptions
• Maintain and improve end‑user interaction on the Point of Sale
• Review and manage upcoming requests for changes and updates
• Ensure that requests are feasible and provide alternative solutions for initiatives that may not be feasible with the current system
• Discuss ideas and solutions for future projects and initiatives
• Work as the first‑level escalation point for the service desk on back‑and‑front‑of‑house POS issues involving menu items, price, and print locations
• Support the Service Desk with Restaurant Systems‑related issues

• Demonstrated mastery of the Oracle Simphony Enterprise Management Console (EMC), with primary responsibility for enterprise‑level configuration of menu items, screen lookups (SLUs), touchscreen design, and print/KDS routing
• Proven experience in end‑to‑end management of the Simphony environment via the EMC, from initial database builds and system programming to daily troubleshooting, change management, and the seamless deployment of updates to live operations
• Advanced configuration of complex menu item records, price changes, service charges, discounts, and combo meals
• Maintaining interconnected records (Menu Item Definitions, Groups, and Prices) to ensure front‑end display and back‑end reporting are accurate
• Expert‑level proficiency in managing the Simphony hierarchy (Enterprise, Property, RVC), defining and deploying employee roles, security classes, and workstation configurations to ensure operational integrity
• Post‑secondary education…