Specialist, Milestone Program

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause to turn insight into opportunity for clients and communities around the world. As part of the National HR team within Business Enablement Services (BES), the Employee Experience Centre of Excellence focuses on key moments that matter through the talent development lifecycle—including onboarding, performance development, employee listening and engagement, and leadership milestone programs.

Reporting to the Senior Manager, Milestone Programs, this role is primarily responsible for the operational planning, delivery, and continuous improvement of our suite of Leadership Milestone Programs and National Onboarding Experience. While the focus is on learning program support, you will also contribute to event logistics and execution for major program events.

• Serve as the primary point of contact for participants in onboarding and leadership programs, managing communications, registrations, inquiries, and feedback.
• Lead operational and logistical support for virtual, hybrid, and in‑person learning programs, collaborating with internal teams (HR, IT, Learning Technology, Communications) to develop and deliver engaging program content.
• Support the development, design, and troubleshooting of online learning platforms and resources, ensuring a seamless participant experience.
• Monitor trends, resolve issues, and contribute to ongoing improvements in onboarding and milestone programs.
• Track learning credits, maintain accurate records, and support reporting requirements.
• Collaborate with external vendors for learning content development and platform support.
• Recommend and implement new learning technologies and digital tools to enhance program delivery.

• Assist with planning and logistics for major program events, including participant validation, participant communications, venue sourcing and vendor management.
• Support marketing and branding and all creative material production for events.
• Lead on‑site at events, including registration, logistics, and coordination with venues, suppliers, vendors and volunteers.
• Track budgets related to event logistics and vendor invoices.

• 2‑3 years’ experience supporting large‑scale employee programs, ideally in HR/Learning at a national level.
• Tech savvy; demonstrated experience with learning and event conference platforms (e.g., Cvent) and troubleshooting alongside IT support.
• Superb communicator with the ability to build relationships across internal teams and external vendors.
• Exceptional organization, attention to detail, and ability to juggle multiple priorities and meet deadlines.
• Strong proficiency in MS Office (Excel, PowerPoint).
• Ability to act as an advisor to internal clients with creative, innovative ideas and recommendations.
• Commitment to continuous improvement and operational excellence.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English‑speaking colleagues or stakeholders nationally in our English‑speaking provinces while at KPMG.

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements.

You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1‑888‑466‑4778.

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing…