Trainer& Security Systems & Fire Products

Trainer, Security Systems & Fire Products

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

We are seeking a bi-lingual Trainer specializing in security systems and fire products to support our Canadian branches (Toronto, Montreal, Calgary) and customers. This role is ideal for a dynamic professional who thrives in a fast-paced, ever-changing environment and demonstrates exceptional time management skills. The successful candidate will have a proven ability to meet deadlines, adapt quickly, and deliver high-quality training experiences.

Strong facilitation skills, developed through years of experience, are essential, along with deep technical knowledge of security system products. The position requires the ability to travel across Canada and occasionally to the United States to conduct training sessions.

The Trainer will serve as a technical expert and facilitator, providing training to internal teams and external customers. This includes designing and delivering engaging training programs, building testbeds and demo panels for TX3 access control and fire products, and creating application guides and video content for Mircom Learn. The role also involves troubleshooting escalated technical issues, collaborating with engineering and production teams, and supporting product development initiatives.

The ideal candidate will reside in the Greater Toronto Area and be comfortable working independently while coordinating with multiple departments. Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines. This is a full time role.

Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication and security solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field.

• Deliver training sessions for TX3 and Secutron Fire products.
• Develop a training schedule and manage an online learning center.
• Create TX3 training video content with the use of AI tools, following departmental templates and processes for live training and Mircom Learn.
• Build demo panels and application guides for TX3 products.
• Resolve escalated cases from technical support, sales, and other internal/external groups.
• Collaborate with production, QA, and engineering teams to resolve hardware/software issues.
• Assist with product roadmap development and support sales teams with RFQs.
• Troubleshoot technical field issues and communicate effectively with service departments.
• Train internal employees on TX3 product portfolio. 
• Create fire and TX3 product demo panels.
• Create internal and field application guides for TX3 products.
• Work with production team to resolve production/ hardware issues.
• Work with engineering team to resolve hardware/ software issues and implement new features and changes in Fire and TX3 product portfolios.
• Work with engineering and test dept. to resolve any test and product related issues.
• Work with RMA dept. to resolve hardware issues/ conduct further in-depth test and analysis (component level).
• Work with Product Management team and assist with product roadmap.
• Assist sales team members with RFQs.
• Assist and troubleshoot with technical field issues and communicate internal issues to service department.
• Ensure work is performed in compliance with ISO 9001 quality standards and compliance…