Business Systems Manager& ERP

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

As the Business Systems Manager, ERP, you will be Mircom’s subject matter expert and process authority for all ERP-enabled business functions. In this pivotal role, you will ensure that business operations across all departments are fully aligned with, and optimized for our Microsoft Dynamics 365 platform. Leading a team of business systems analysts, and collaborating closely with 3rd party support partners, you will champion process integrity, harmonization, and continuous improvement company wide.

You will be both the architect and guardian of interconnected business processes, ensuring they drive efficiency, accuracy, and strategic value across the entire organization. This is a full time role based out of our head office in Vaughan, ON.

• Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
• Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
• Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
• Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
• Drive process harmonization, consistency, and data integrity throughout the company.
• Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
• Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
• Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
• Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
• Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
• Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
• Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
• Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
• Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
• Analyze support trends, business KPIs, and user feedback for actionable insights.
• Oversee implementation and tracking of approved process and system improvements.
• Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
• Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
• Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
• Ensure all technical changes support and enhance overall business process objectives.

Requirements and Skills:

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
• 5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
• 2+ years leading business/system analyst…