IT Support Specialist

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Passionate about keeping business-critical IT systems reliable, secure, and performing at their best?

We’re looking for an IT Support Specialist to support production and warehouse technology environments for a leading organization in the food manufacturing sector. In this role, you’ll take ownership of essential systems that power daily operations, from servers and databases to networks, automation systems, and end‑user devices, ensuring everything runs securely and efficiently to keep production moving.

You’re a technically skilled and detail‑oriented IT professional who thrives in hands‑on environments. You’re comfortable balancing multiple priorities, resolving issues quickly, and keeping operations uninterrupted. You take pride in being the person others rely on to maintain stability, drive improvements,ensure the resiliency of the systems.

• Hybrid (2-3 days per week required in the office)
• Location:
  
  Vaughan, ON
• Vacancy Type:
  This role reflects an existing vacancy

• Provide hands‑on support for production and warehouse operations, ensuring reliable performance of IT systems, servers, databases, scanners, and client PCs
• Maintain and troubleshoot network and infrastructure components including routers, switches, VLANs, firewalls, and wireless systems
• Manage and optimize virtual environments (VMware) – configuring, maintaining, and ensuring redundancy, failover, and regular backups
• Support and maintain telecom and security systems, including access controls, cameras, and alarm systems
• Collaborate with global and local IT teams to align solutions with broader organizational strategies
• Lead or participate in local production IT projects (e.g. Wonderware, PLCs, or automation initiatives)
• Recommend and implement improvements to processes, system integrations, and procedures
• Adhere to change management practices and ensure accurate, up‑to‑date documentation (BPP, SOP, project records)
• Deliver exceptional user support, ensuring clear communication, timely issue resolution, and high satisfaction
• Partner across departments to coordinate plans, resolve technical needs, and provide reporting and ad‑hoc IT assistance
• Contribute to continuous improvement initiatives, driving efficiency, uptime, and reliability across systems

• 4+ years of hands‑on experience in IT systems support or infrastructure administration, ideally within a manufacturing and/or production environment
• Strong background in managing and troubleshooting enterprise networks, SQL databases, Windows Server environments, and virtualization platforms
• Solid understanding of networking fundamentals – including VLANs, firewalls, routers, switches, and wireless infrastructure
• Practical experience managing and troubleshooting VMware environments, ensuring uptime, redundancy, and system performance
• Familiarity with Active Directory, SAP ERP, and Power BI reporting tools is an asset
• Background in manufacturing or distribution environments (including PLC systems) preferred
• Solid understanding of IT security systems such as access control, surveillance, and alarm infrastructure
• Skilled in troubleshooting and resolving hardware, software, and communication issues under time‑sensitive conditions
• Excellent documentation discipline and familiarity with structured change management processes (BPP, SOP, and project documentation)

• Impact - You’ll play a mission‑critical role ensuring uninterrupted production and operational excellence
• Innovation - Work with modern manufacturing systems, automation tools, and data‑driven technologies
• Growth - Gain exposure to global IT standards, enterprise systems, and large‑scale integration projects
• Collaboration - Partner with global IT teams, local engineers, and business leaders driving innovation

• Base Salary: $70,000 – $80,000
• Comprehensive Health Coverage: Employer‑paid medical, dental, and vision benefits to support your overall well‑being
• RRSP Matching: Company contributions to help you plan and invest in your future
• Paid Time Off: Competitive vacation and personal days to maintain a healthy work‑life balance

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Ready to Elevate Your IT Career? Apply Now!

At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada. If you meet at least 70% of the qualifications, we encourage you to apply - we’d love to chat!

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AI Use Disclosure: STACK IT uses AI‑enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human‑led.