Customer Service Receptionist

Overview

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The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

• Welcome all customers with genuine, friendly enthusiasm (in person, over the phone, or via virtual chats), communicate clearly, adapt style to the customer, problem-solve, maintain excellent phone skills, and resolve conflicts.
• Use all systems to manage the customer flow and deliver a Five-Star Customer Service experience.
• Maintain service vows:
  Be Prepared, Welcoming, Meet the Needs, and Be There for all customers, including completing operational checklist tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store's Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Communicate how alterations can help perfect the dress for the event in partnership with Alterations; promote alterations services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information; build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap behaviors and process transactions with accuracy; assist with sales promotions and visual updates.
• Other duties as assigned.

• High school diploma or an equivalent degree, or 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

• Minimal weekday hours required (weekends only in some schedules).
• Generous Team Member discount.
• $500 bonus for every referral hired with no limit*
• Competitive hourly pay rates & team bonus.
• Additional terms and conditions apply.

Rewarding Environment and Competitive Pay;
Love and inclusion are valued at David’s Bridal. We encourage applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.

EEO Statement: Our mission is to embrace Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

The starting rate of pay offered will vary based on factors including position, location, training, and experience. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, compensation decisions are dependent upon the details and circumstances of each position and candidate.