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Front desk agent

Job in Vernon, BC, Canada
Listing for: PHI Hotel Group
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Clerical
Job Description & How to Apply Below
  • Work Term:

    Permanent
  • Work Language:

    English
  • Hours:

    35 to 40 hours per week
  • Education:

    Secondary (high) school graduation certificate
  • Experience:

    1 year to less than 2 years
  • Tasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
  • Personal suitability
  • Client focus
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Employment terms options
  • Early morning
  • Government programs
  • Recognized employer
  • Employment terms options
  • Evening
  • Employment terms options
  • Morning
  • Night
  • Day
  • Support for persons with disabilities
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Support for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Support for youths
  • Participates in a government or community program or initiative that supports youth employment
  • Support for Veterans
  • Participates in a government or community program or initiative that supports Veterans
  • Support for Indigenous people
  • Participates in a government or community program or initiative that supports Indigenous people
  • Support for mature workers
  • Participates in a government or community program or initiative that supports mature workers
  • Supports for visible minorities
  • Participates in a government or community program or initiative that supports members of visible minorities
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