Front desk agent

Job Title

Administrative Services Assistant | Community Services

Vernon, British Columbia, Canada

Languages
:
English

Education
:
Secondary (high) school graduation certificate

1 year to less than 2 years

On site (physical location). No option to work remotely.

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

• Client focus
• Excellent written communication
• Flexibility
• Organized
• Team player

Employer promotes equal employment opportunities for all job applicants. Supports:

• Persons with disabilities
• Newcomers and refugees
• Youth
• Veterans
• Indigenous people
• Mature workers
• Visible minorities

Entry level

Full-time

Management and Manufacturing (Hospitality)