Business Systems Analyst

Kal Tire Vernon, British Columbia, Canada

The Business Systems Analyst, Corporate Systems is responsible for working with internal business clients, internal technical support, and external vendor stakeholders to ensure Corporate Application system implementations, upgrades, enhancements, and changes are well defined and appropriately implemented and supported. Two key focus areas include supporting electronic billing and data exchange for Kal Tire B2B customers and developing end‑user solutions on Microsoft Power Platform / Azure Platform service technologies to integrate Microsoft D365 Finance and Operations with on‑premises solutions.

• Collaborate with corporate customers to determine systems requirements.
• Translate business needs and requirements into coherent functional and technical specifications.
• Review business opportunities, technical specifications, and advise on feasibility.
• Coordinate and participate in the implementation of changes, enhancements, and upgrades to Corporate Systems applications, Microsoft D365 Finance and Operations, 3rd‑party SaaS solutions, and Azure PaaS solutions.
• Analyze and recommend mapping of service and product codes between Kal Tire and customers to optimize billing scenarios.
• Act as an advisor and make recommendations for new solutions.
• Work directly with customer procurement and accounts payable groups to facilitate their requests for electronic integration.

• Participate in the planning and execution of projects that impact business applications and stakeholders.
• Translate business needs and requirements into functional and technical specifications.
• Use Azure Dev Ops to manage requirements and code.
• Work with Dev Ops engineers to incorporate Azure Pipeline implementations for automated deployment to Azure.

• Participate in the definition and improvement of business application support processes and procedures.
• Build and maintain solution designs.
• Prepare, maintain, and distribute business application technical and user documentation.
• Support and maintain existing integrations on the Azure platform.
• Design and implement business processes to support various applications.

• Troubleshoot, analyze, prioritize, and help coordinate the resolution of issues with business applications such as Microsoft D365 Finance and Operations.
• Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests.
• Coordinate and participate in the implementation of changes, enhancements, and upgrades to business applications.
• Participate in and coordinate all types of testing and quality assurance activities related to business applications.
• Configure and manage business applications per business and technical requirements.

• 3–5 years’ experience working with business systems in a medium to large organization.
• Strong understanding of integrating finance applications.
• Microsoft D365 Finance and Operations experience.
• Experience with Microsoft ecosystem including Power Platform, Azure, and Dev Ops.
• Experience in the retail business is an asset.
• Experience with cloud‑based applications and their support.

• Manage vendor escalations.
• Skill in systems testing of specification requirements.
• Strong business or technical writing skills evidenced by prior work experience.
• Ability to effectively participate in multiple projects or project roles.
• Knowledge of automated business applications, their interrelationships, and interfaces to outside systems.

• Post‑secondary graduate with a degree, diploma or certificate in computer science or an equivalent combination of education, training, and experience.

• Evening and occasional weekend work may be required.

• Target compensation: $72,950–$84,820 per year based on experience.
• Extended group health, dental, and vision benefits for eligible full‑time and part‑time employees.
• Employee Assistance Program.
• Group RRSP/DPSP matching program.
• Discount on tires and…