Business Systems Analyst

Business Systems Analyst

Vernon, BC

Role Description:

The Digital Solutions team is seeking a motivated and experienced IS professional to join our team in the role of Business Systems Analyst. This role will be responsible for supporting the business and vendor stakeholders to ensure technology upgrades, enhancements and system changes are well defined and appropriately implemented and supported. This position will require a person with experience and strong knowledge of the Salesforce Commerce Cloud platform as this will be the central focus for this position.

In this role, you will be responsible for designing, developing, and implementing e-commerce solutions for our business stakeholders. The ideal candidate will have a strong background in software development, experience with e-commerce, and the ability to create solutions that enhance business processes.

Responsibilities:

Business Requirements Analysis:

• Translate business problems, needs and requirements into clear functional and/or technical specifications to be implemented/ executed.
• Review business opportunities, technical specifications, projected costs and proposals and provide advice to determine if the initiatives are feasible.
• Create ad hoc reports responding to requests for data and analyze business procedures and problems to develop specifications.
• Act as an advisor and make recommendations for business problems.
• Ensure that the technical roadmap for assigned business area is aligned with other IS roadmaps, future state architecture, etc.

Operational Support and Project Execution:

• Participate in planning and execution of projects across the ecommerce and marketing business space.
• Coordinate and participate in the implementation of operational changes.
• Oversee the evaluation of end-user adoption and collaborate with multi-functional technology and design teams.
• Maintain consistent and positive stakeholder interaction and deliver timely solutions.
• Employ industry best practices to deliver solutions and prioritize the requirements into sprints to meet the business timelines.
• Participate in the definition and improvement of business application support processes and procedures, assist in the preparation and update of business processes.
• Define project requirements, plans, milestones, phases and manage project budgets (when applicable outside of operational support activities).
• Ensure appropriate IS team members are involved in projects to validate and build solution design (Network team, Windows team, Architecture, etc.).
• Act as a liaison between the business unit, the technology team and the support team throughout multiple project lifecycles and during regular operational support.
• Monitor operational and project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Liaise with and coordinate the activities of business application vendors and internal and external service providers.

Documentation of Processes and Technical Specifications:

• Participate in the definition and improvement of support processes and procedures.
• Assist in the preparation and updating of business processes.
• Prepare, maintain and distribute technical and business user documentation.
• Provide knowledge management support by writing and maintaining user documentation, providing service desk support and training users.
• Prepare and deliver informative, well-organized presentations and communications.

Troubleshooting and System Maintenance:

• Troubleshoot, analyze, prioritize and help coordinate the resolution of problems and issues with supported applications.
• Provide Tier 2 & 3 support for your application area and liaise with the IS Service Desk on incidents or service requests.
• Coordinate and participate in the implementation of changes, enhancements and upgrades to applications and technologies.
• Participate in and coordinate all types of testing and quality assurance activities related to supported applications and technologies.
• Configure and manage the supported applications and technology according to business and technical requirements.
• Seek opportunities to automate business application processes where appropriate.
• Work with team…