Retail Store Supervisor – Westshore Shopping Centre

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

As a member of the store's Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

• $25.00 per hour
• Continued career opportunities
• Ongoing training and learning
• Potential for Profit-sharing (
  Profit sharing is a discretionary payment that may be made to employees who work at least 1000 hours and who are employed on May 1 of each year. The amount varies, if any, depending on the performance of the company, the position of the employee and the overall contribution and performance of the employee.)
• Diverse, inclusive and safe working environment

Location: 855 Langford Parkway, Langford, BC (This is the current operating address)

As a member of the store's Management Team, the Retail Store Supervisor is responsible for supervising and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Department Manager, this role ensures customer satisfaction and retail execution that meets performance expectations.

Responsibilities:

• Supervise and coordinate sales staff, assigning duties and preparing work schedules that align with business needs and budget guidelines.
• Maintain inventory levels, order merchandise, and ensure the department's presentation meets customer expectations.
• Plan, supervise and assist with daily/weekly departmental activities, objectives, and seasonal changeovers.
• Ensure store visual standards, including displays, signage, and cleanliness, are maintained.
• Hire, train, and support new sales staff, monitoring performance and providing constructive feedback while recognizing achievements.
• Manage team performance by encouraging, motivating, and inspiring employees to excel in their roles.
• Resolve conflicts while ensuring both customer satisfaction and a positive work environment.
• Foster a culture that values excellent customer service by training, coaching, and supporting team members.
• Help with store opening and closing responsibilities, including key-holding, signing for deliveries, and managing escalated complaints.
• Develop and implement marketing strategies to drive sales and customer engagement.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Previous experience in retail sales, or a related customer-service environment for at least 1 to less than 7 months is required.
• Supervisory experience in a related field is an asset.
• Ability to work varied shifts weekends, early mornings, evenings and overnight when required
• Completion of High School Diploma or equivalent
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team's activities and projects
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.