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Lumber Department Customer Service Associate

Job in Saanich, Victoria, BC, V8L 0A2, Canada
Listing for: The Home Depot Canada
Full Time position Listed on 2026-11-10
Job specializations:
  • Retail
    Retail Sales, Retail Associate/ Customer Service, Customer Service Rep
  • Sales
    Retail Sales
Salary/Wage Range or Industry Benchmark: 26000 - 27000 CAD Yearly CAD 26000.00 27000.00 YEAR

Job Description & How to Apply Below

Location: Saanich

Customer service drives this Lumber Sales Associate role, where product knowledge and project questions guide shoppers toward suitable solutions.

At The Home Depot, Sales Associates seek customers throughout the store and identify their needs and expertise. You will explain options, educate shoppers about complete projects, and recommend services such as Tool Rental and Pro Services. The role also includes adjacent department support and ongoing product learning.

Key Responsibilities:
  • Ask open ended questions about customer projects
  • Explain good, better, and best product options
  • Educate customers about their whole project
  • Promote Special Services, Tool Rental, and Pro Desk
  • Build knowledge of department and adjacent products
Requirements:
  • High School Diploma or equivalent
  • Retail or trade experience of one to two years an asset
  • Customer focused approach to service
  • Effective communication skills
  • Availability for evenings and weekends

Bring curiosity, customer focus, and product learning to help The Home Depot customers make informed lumber project decisions.

Position Requirements

10+ Years work experience
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