System Support Analyst
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IT/Tech
Systems Engineer, IT Support
Job Description & How to Apply Below
This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $85,000.00/yr
Recruitment Consultant at Franklin Fitch
Are you a seasoned IT professional with a strong technical background and a passion for solving complex challenges? Do you thrive in fast-paced environments and enjoy working directly with clients to deliver effective solutions? If you're looking for an opportunity to apply your expertise in a dynamic and supportive setting, this Systems Engineer role could be the perfect fit.
We are working with a growing Managed Services Provider (MSP) that is seeking a Systems Engineer to join their team. This role offers the opportunity to work across diverse client environments, providing technical leadership and hands‑on support to ensure systems operate smoothly and efficiently.
Key Responsibilities:- Systems Management: Oversee and maintain client IT systems, including workstations, servers, and network infrastructure.
- Technical Troubleshooting: Act as a senior escalation point for complex hardware, software, and network issues.
- Client
Collaboration:
Partner with clients to understand their business needs and deliver tailored technical solutions. - Performance Monitoring: Ensure system stability and performance through proactive monitoring and maintenance.
- Documentation: Maintain accurate records of system configurations and issue resolutions to support long‑term efficiency.
Skills:
Required:
- Strong communication skills and the ability to engage professionally with clients and internal teams.
- Ability to manage multiple priorities and work independently.
- Expertise in Windows Server, Office 365, and Exchange environments.
- Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, and Active Directory.
- Strong problem-solving and analytical skills.
- Experience with backup solutions and IT service management platforms.
- Microsoft and/or Cisco certifications.
- Familiarity with virtualization platforms such as VMware.
- Experience with Cisco Meraki and firewall management.
If you want additional information, feel free to get in touch via phone or email:
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Seniority levelMid‑Senior level
Employment typeFull‑time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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