Microsoft Dynamics Consultant

Miracle software Systems are looking for a  Ms Dynamics 365 Finance & Supply chain  Consultant to work with us for Full time at Visakhapatnam Location.

Requirement Details:
Role:
Ms Dynamics 365 Finance & Supply chain
Location :  Visakhapatnam
Job Type :  Full Time

Note:

We require resource to work from Vishakapatnam support EST Zone

About the Role:

We are seeking a skilled and detail-oriented Tier 2 Support Specialist to join our IT Business Systems team. In this role, you will provide technical and functional support for Microsoft Dynamics 365 Finance and Supply Chain Management (D365 F&SCM). You will serve as the escalation point for Tier 1 support, investigating complex system issues, managing service requests, and working closely with business users, developers, and functional analysts to ensure optimal system performance.

Key Responsibilities:

Act as Tier 2 escalation for  D365 F&SCM support issues , ensuring timely resolution and communication with stakeholders.
Troubleshoot and resolve functional and technical problems within Finance, Procurement, Inventory, Production, and Supply Chain modules.
Collaborate with business users to understand issues, replicate errors, and document findings.
Coordinate with internal IT and external partners (Microsoft, VARs, or consultants) for issue resolution or escalations (Tier
3).
Monitor system integrations, data interfaces, and batch jobs, addressing failures or discrepancies.
Contribute to knowledge base documentation, standard operating procedures, and training materials.
Participate in system upgrades, regression testing, and business process improvements.
Identify recurring issues and recommend proactive solutions or automation opportunities.

Qualifications     Required   :
2+ years of experience supporting or implementing Microsoft Dynamics 365 Finance and Supply Chain Management.
Strong understanding of core functional areas such as General Ledger, Accounts Payable/Receivable, Procurement, Inventory, and Production.
Experience troubleshooting integrations (e.g., Power Platform, Data Management Framework, APIs).
Strong analytical, communication, and documentation skills.
Ability to prioritize multiple tickets and work collaboratively in a cross-functional environment.

Preferred   :

Experience with Power BI, Power Automate, or Dataverse.
Knowledge of SQL for basic data validation or query execution.
Experience in manufacturing, distribution, or supply chain-focused organization.

Soft Skills
Strong problem-solving and root-cause analysis abilities.
Clear communicator who can translate technical details into business terms.
Self-motivated, proactive, and organized with strong attention to detail.
Collaborative team player able to work effectively across departments.