IT Help Desk Specialist — End‑User Support & Training

Company Name:
Texas Farm Bureau Casualty Insurance Company | Department:
Information Systems

This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.

MAJOR RESPONSIBILITIES AND AUTHORITY

Troubleshoot and resolve problems with corporate equipment hardware and software.

Provide overview training to end users.

Update and resolve helpdesk work orders per established procedures.

Other duties as assigned.

MINIMUM POSITION QUALIFICATIONS

Must be pursuing an Associate’s Degree or above in a computer related field.

Basic knowledge technical skills below:

• PC operating systems
• PC Hardware
• Printer Hardware
• Microsoft Office application software
• Microsoft Intune
• Azure
• Mobile Device Operating Systems
• Access Manager
• Active Directory
• CICS

Strong problem solving abilities.

Ability to type 30 WPM.

Ability and willingness to learn and extend skills.

Strong oral and written communication skills.

PHYSICAL REQUIREMENTS

Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.

Extended periods of sitting and concentration.

Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.

WORKING CONDITIONS

Occasional long, irregular hours.

Occasional travel by auto or other public transportation.

Work to be conducted in office environment owned or leased by company.