Sr. Field Technician

Position: Sr. Field Performance Technician

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life.

And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, lead, and maintain the warranty and service schedule.

• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

• Assist with training and development for Field Service Technicians and Field Communications Technicians.

• Lead regular meetings to align and train the local field service team on best practices

• Support the on-boarding and training of new members of the field performance team

• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

• Assist with other tasks including inspections and site audits when assigned

EDUCATION AND EXPERIENCE

• 1 - 3 years of previous field construction or solar experience required

• PV design or PV electrical experience is preferred

• High School diploma is required

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.

• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge:
  Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

• Safety:
  Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

• Customer Service:
  Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

• Results Driven:
  Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing…