End User Support Analyst

Nationality Requirements

Due to the nature of the programs we support, certain roles may require candidates to meet U.S. nationality requirements and be eligible to obtain a security clearance.

Position Summary

This role will be providing IT Support predominantly to our Wake Forest site (NC), with some travel (25%)to our Chantilly site (VA). The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they travel to local sites to assist and provide technical assistance, patch management and succession planning and implementation. The analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues.

They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively.

Job Description Responsibilities

• Provides hands‑on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications.
• General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support – iOS and Intune.
• Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.
• Image, prepare and ship new hire / replacement equipment ensuring deadlines are met.
• Provides hands‑on support for network and server teams when required.
• Troubleshoot and resolve technical issues or escalated more complex situations to the appropriate tier support teams or third‑party vendors.
• Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
• Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
• Occasional on‑site weekend presence may be required to support business requirements.

Qualifications

• Obtain/maintain security clearance at the appropriate national / regional level.
• Typically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications Experience in system administration and networking fault diagnostics Current MCSE or equivalent certification, CCNA or networking certificate (Desirable).
• Knowledge of VMware and ESXi.
• Good knowledge of Active Directory and Group Policy Must have excellent customer service skills knowledge of Microsoft Operating systems, Windows based applications is required.
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required.
• Excellent communications skills, including verbal, written and interpersonal abilities.
• Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary.
• May be required to maintain security clearance.
• Typically, a Bachelor Degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications.
• May be required to maintain security clearance.

What Ultra Maritime Offers You

At Ultra Maritime, we invest in our employees and their well‑being:
Climate controlled, well‑lit and clean work environment! Work/life balance that includes up to 140 hours PTO for first year 8 Paid Holidays, with 3 floating holidays 401k Plan with Company Match Educational Assistance Program (Tuition Reimbursement) Wellness Program and incentives Company HSA contributions Insurance Benefits that start 1st of the month following hire Eligibility in Company Performance‑based bonuses annually…