Esk Controller

Overview

42.5 hours per week – Monday to Friday, 08:00–17:00 (30-minute lunch break plus 15-minute morning and afternoon breaks).

Pulse Hire Ltd is looking for a focused, driven individual to join our Hiredesk team. This is a customer-facing role that works closely with multiple departments to ensure a smooth and professional service from start to finish. While previous hire industry experience is not essential, a strong willingness to learn our product range and industry standards is key. You will be confident communicating with customers and suppliers via phone and email and comfortable working in a fast-paced team environment.

• Handling customer and supplier communications via phone and email
• Working closely with the Sales team to ensure orders are processed accurately
• Communicating order updates, issues, or developments to the wider team
• Placing orders with suppliers and purchasing equipment for the business
• Completing administrative tasks including raising, chasing, and closing breakdowns and off-hires
• Raising and processing damage reports

• A strong team player with a positive, enthusiastic work ethic
• Comfortable working in a fast-paced environment
• Commercially aware, profit-driven, and confident in negotiation
• Ability to multitask across multiple systems and software platforms
• GCSEs in English and Maths (or equivalent)

• Competitive salary with future pay rises based on performance and experience
• Company pension scheme
• Yearly bonus and incentive scheme
• WPA health plan
• Regular team socials
• Free on-site parking

We pride ourselves on our UK-wide 0% turn down policy on all orders. No exceptions.

We offer a one call resolution service. Pick up the phone and put us to the test.