Customer Service Adviser

Job Title: Customer Service Adviser

Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £25,500 Basic.

Working Hours: 40 Hours per week, 5-day working week, with a rolling 4 week rotating rota including early (9:00am-6:00pm) and late (11:00am-8:00pm) starts, and a requirement to work every other weekend (Saturday and Sunday 10:00am-7:00pm).

The New Homes Group as part of the Connells Group has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with house builders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move, and work with most of the UK’s top 20 house builders.

Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package and an unrivalled opportunity for career development and promotion within The New Homes Group.

We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

As a Customer Service Adviser you will have excellent interpersonal skills and an ability to work effectively on your own as well as in a team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a long-term career in the Financial Services sector.

• Previous telephone, customer service experience preferred.
• Ideally have some experience of working within Financial Services, but not essential.
• Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
• Be motivated to meet and exceed personal targets and customer service standards.
• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Contacting customers using the wide range of tools available, i.e. Text, what’s app, Facebook etc.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

• Permanent Full Time employed role.
• Extensive induction coupled with ongoing training, support and development programme.
• 28 days paid holiday including Bank Holidays.
• Get your Birthday off each year. (Once Probation Completed)
• Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Well-being Employee Assistance Programme.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discount on Nuffield Gym Membership.
• Discounts on estate agency, mortgage, conveyancing, and surveying services.
• Salary Sacrifice Personal Car Leasing Scheme available.

(T&C's Apply) If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on for a confidential chat.

• Entry level

• Full-time

• Other