Hybrid SaaS Customer Support Specialist

A leading educational technology company in Wakefield is seeking a Customer Support Advisor to provide first-line support for their SaaS products. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to solve problems efficiently. Key responsibilities include assisting customers via phone and ticket systems, investigating queries, and collaborating with internal teams.

This role offers flexible working arrangements and a supportive environment aimed at professional development.
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