Customer Service​/Collections Advisor JBD

Customer Service / Collections Advisor

Wakefield, WF5 9TP
– office based

Debt Collections Services UK Ltd (DCS) is looking for a dedicated advisor to join our growing team.

As our Collections Advisor, you will manage customer interactions, maintain high service standards and ensure client satisfaction.

• Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries.
• Contact customers when accounts fall into arrears and address customer queries related to financial difficulties.
• Handle difficult conversations in a sensitive and professional manner.
• Handle incoming mail/post related to customer queries and liaise with clients to provide updates.

• Minimum of two years experience in Credit Control or Customer Service.
• Strong attention to detail and data accuracy.
• Excellent IT skills and telephone manner.
• Logical thought process to resolve queries, excellent organisational skills to manage workload.
• Ability to work on own, demonstrate drive and initiative.
• Team player, willing to share ideas to improve business.
• Flexibility and adaptability to meet business needs.

• 25 days holiday plus bank holidays.
• Company pension scheme.
• Annual bonus.
• Opportunities for continued professional growth.
• Free on-site parking.
• Health insurance after 12 months employment.

Full time, permanent – salary up to £30,000 per annum dependent on experience – Office hours: 8am - 6pm (Mon-Thu), 8am - 5pm (Fri). Split shifts: 8am - 4pm and 10am - 6pm. One Saturday a month (10am - 2pm).

Please note:

Applicants must be authorised to work in the UK. No agencies please.