Outbound Customer Service Administrator

Outbound Customer Service Advisor (business to business - no sales/targets)

Wakefield

Close to bus stop and parking

My client is an established, successful company based on the outskirts of Wakefield; parking is available on-site. They are seeking to recruit an Outbound Customer Service Advisor to join their customer service team.

Working alongside the customer service team you will be responsible for focusing on new, lapsed, and smaller customers (businesses) that their sales representatives do not visit regularly.

This will involve communicating with customers via the telephone, processing orders, and also explaining about new products or cross-selling products. Whilst this is not a target-driven environment my client is seeking someone who is confident picking up the telephone and building rapport with customers (business to business)

• Handling and responding to customer enquiries regarding products or technical information and maintaining customer contact via telephone, email, or letter
• Contacting existing lapsed customers/new customers regarding products and developing a strong business relationship
• Increasing sales by upselling and cross-selling products and increasing awareness of products
• Providing quotes and/or processing sales orders
• Communicating with the sales team and working as part of a team

Excellent communication and interpersonal skills are required and previous sales administration experience is desirable. You must also be able to demonstrate strong attention to detail, possess initiative, and enjoy working in a busy environment. Excellent training is given. This company offers on-site parking and an excellent benefits package.

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment which is operating as an employment agency/business.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

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