Customer Service Assistant

Full Time 40 hours

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high‑quality repairs as quickly and efficiently as possible for our more than 100,000 customers.

As we look to the future you can look to yours too. From technical capability to customer relations here you’ll find a place where you can really thrive. We’ve got this!

As a CSA / Office Administrator we want you to bring your previous experience to the team. You’ll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services collaborating with our customers and the respective claims and internal functions to our own high well as working to meet our customers needs.

If you love to stay busy this role is really for you.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements ensuring customers are contacted regarding repairs
• Identify own and handle the risks involved in running our business appropriate to role following the Direct Line Group risk framework.
• You will be accountable for your individual performance and also contributing to site performance.

This role is 40 hour a week contract reporting to the Office Manager.

The future is exciting now the technologies used in Body Shops are evolving every day which is really helping us re‑shape vehicle repair industry. That’s why we’re excited to grow our teams and looking for people to join us as an Office Administrator.

All roles are at the heart of our Auto Services business and you’ll need to be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• 1 year of experience in a customer service role

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates observing DLGAS ways of working and BS10125 procedures.

We know you’ve heard this all before but the culture here at DLG really is something else. We embrace our individuality you’ll see it in the way that we think and work its all about ensuring you can enjoy making a contribution have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard no achievement goes unrecognised and no idea goes unknown we even reward you for them!

We encourage our people to work together aim higher and to be the best they can be for customers colleagues and the business. Its an indefinable DLGness that makes us who we are and we’d love for you to be a part of it.

We recognise we wouldn’t be where we are today without our colleagues that’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer‑contributed pension
• 50% off home motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback

We want everyone to get the most out of their time ch is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them.

Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business.

We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

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